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Cordance

Cordance - Product Manager

Remote - Boston, Massachusetts, United States; United States$156k - $156k2w ago
RemoteNAProduct ManagerB2BCustomer EngagementRevenue GrowthCustomer RetentionCustomer Success

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Requirements

• Experience owning product roadmap and prioritization in a B2B software environment • Demonstrated ability to make and communicate tradeoff decisions • Strong collaboration skills with the ability to incorporate diverse inputs and reach clear decisions • Comfortable engaging directly with customers and customer-facing teams • Solid understanding of system architecture and ability to work effectively with engineering on technical tradeoffs • Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Responsibilities

• Own and manage the product roadmap across the full platform • Revenue growth (new customer acquisition and expansion) • Customer retention • Operational efficiency (support, engineering, infrastructure) • Partner closely with engineering to define solutions and evaluate technical tradeoffs • Balance input from sales, customer success, and leadership to make clear prioritization decisions • Maintain regular engagement with customers, including participation in sales calls and feedback conversations • Translate ambiguous problems into well-defined product direction and deliverables • Decision framework • Decision framework • Owns roadmap and prioritization, in alignment with leadership • Collaborates closely with engineering, which has deep business context • Operates with autonomy while keeping stakeholders informed on major decisions • Success metrics • Success metrics • Product initiatives clearly map to revenue, retention, or cost efficiency outcomes • Improved alignment between product capabilities and what is sold to customers • Reduction in one-off or deal-driven feature development • Increased consistency and usability across the product as the company scales

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