Wishpond Technologies - SENIOR AI ENGINEER
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Requirements
• 5+ years of professional software engineering experience, with at least 2–3 years working on production AI or real-time systems. • Strong proficiency in Python and modern web/backend development (preferably PHP/Laravel or equivalent frameworks). • Experience with LLM-based systems (OpenAI / Groq / similar), prompt engineering, streaming responses, and integrating multiple AI providers. • Solid understanding of event-driven architectures, queues, and background job processing. • Hands-on experience with relational databases (MySQL or PostgreSQL), schema design, and query optimization. • Comfortable working across frontend (Vue/React or similar), backend, and infrastructure to deliver end-to-end features. • Strong debugging skills in distributed, real-time environments (latency, race conditions, concurrency, audio/voice pipelines). • Excellent communication skills and the ability to collaborate with cross-functional teams. • As part of a diverse team, the ability to work both independently and collaboratively. • Fluent in English (spoken and written). Knowledge of a second language is considered an asset. • WORK ENVIRONMENT • Due to the nature of this role, we may verify backgrounds, including conducting employment references, criminal record checks, and credit checks. • Once hired, the successful candidate must provide a valid government-issued photo ID, proof of SIN and proof of residential address as part of their onboarding process. • GREAT REASONS TO JOIN OUR TEAM! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • Corporate headquarters in beautiful Vancouver, British Columbia, Canada
Responsibilities
• Design, implement, and maintain features in the SalesCloser Bot codebase (Python 3.11, FastAPI, Redis, Docker), including real-time audio, transcription, LLM integration, and event-driven orchestration. • Build and enhance Dashboard capabilities (Laravel 10, PHP 8.1, Vue 3, MySQL, Redis, Stripe, Twilio, LiveKit, S3) for configuring agents, campaigns, analytics, and multi-tenant administration. • Translate product requirements into robust backend and frontend changes across both repositories, keeping Bot and Dashboard APIs, models, and workflows in sync. • Extend and refine AI interaction flows (sequence-based state machine and prompt-based modes), including prompt design, tool usage, failover, and performance tuning. • Improve and maintain the event-driven architecture (queues, jobs, webhooks, listeners) for call handling, recordings, analytics, and integrations (Twilio, LiveKit, Stripe, Zapier, Gemini, OpenAI, ElevenLabs). • Collaborate with Product, Design, Data, and Customer teams to design features that are observable, testable, and scalable in production. • Own system quality for your features: testing (unit, integration, end-to-end), observability (logs, metrics), and reliability (timeouts, retries, failover). • Provide technical leadership: review code, mentor engineers, and help evolve coding standards for both Bot and Dashboard. • Contribute to deployment, monitoring, and incident response in containerized environments (Docker, Docker Compose, AWS ECS-like setups).
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