Power Digital - Associate Director of Social Commerce
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Requirements
• You are a strategic and detail-oriented leader with a passion for innovation, collaboration, and operational excellence.. You have: • You have a proven track record in scaling product quality and maintaining consistency across divisions. • You have experience in rolling out new service advancements, particularly leveraging AI and automation. • You have strong cross-functional leadership skills, capable of aligning diverse teams toward a unified product vision. • You have exceptional communication and stakeholder management skills to foster alignment and buy-in. • You possess a client-first mindset, dedicated to delivering solutions that drive measurable impact and customer satisfaction. • You have deep experience managing relationships with key digital platforms (e.g., Meta, Google, TikTok, TradeDesk). • You have hands-on expertise in managing client accounts, ensuring direct application of innovations and best practices. • Key Performance Indicators (KPIs) • 90%+ Client/Service Retention • 8.8 Average Client NPS • Minimum of 3 Product or Tool Innovations per Quarter • This can include research and implementation of a new tool, process improvement to drive efficiency or improved product quality etc. • Minimum of 1-2 Clients Managed • Personal RPE (Strategist or AD) • $70k MRR as Account Director • Most Important Things (MITs) • Product Quality and Consistency • Consistent high-quality delivery across all divisions, ensuring uniformity and excellence. • High engagement and positive feedback from divisional service leads and go-to-market teams. • Demonstrable improvement in client satisfaction, retention, and performance metrics. • Active involvement in one to two client accounts, ensuring real-world insights drive service quality and innovation. • Development and upkeep of comprehensive service and divisional playbooks to guide best practices, including service packages and pricing. • Administration of quarterly product quality surveys to solicit feedback from Divisions. • Innovation of Technology and Process to Drive Service Efficiency and Value • Implementation of AI and innovation initiatives that enhance service efficiency and value. • Research and implementation of tools to drive efficiency and scale. • Platform Partnership Management • Proactive management of platform partnerships, ensuring strategic alignment and execution of key initiatives.
Responsibilities
• Oversee social commerce services, ensuring excellence in affiliate programs, shoppable content on TikTok Shop and other social platform-based storefront strategies • Conduct monthly performance reviews on quality, conversion trends, and strategic alignment, sharing insights with division leads and the Director of R&D. • Lead one monthly operational review with R&D leadership, summarizing division performance trends, key takeaways, and opportunities to enhance social commerce offerings. • Ensure best practices for affiliate-driven content, social storefront management, and conversion optimization are consistently applied across teams. • Own specific recruitment and bench-building efforts by identifying skill gaps, assessing hiring needs, and ensuring a strong pipeline of Commerce and creator talent to scale offerings effectively. • Commerce Innovation & Development • Lead the development and rollout of scalable social commerce strategies, ensuring profitability and alignment with client needs; rolling these offerings into the division structure as adoption targets are met • Drive cross-channel shop adoption, expanding offerings across affiliate networks, social marketplaces, and emerging commerce-enabled platforms. • Work closely with the Director of R&D, Social, to test, refine, and optimize new social commerce programs, storefront strategies, and revenue-generating affiliate partnerships before launch. • Support new business efforts by contributing to pitches, revenue forecasting, and pricing strategy for net-new commerce service offerings. • Maintain best practice playbooks for social commerce growth tactics, affiliate optimization, and emerging shop strategies, ensuring teams stay ahead of industry trends. • Use AI or automation to drive efficiency or improve outputs • Platform & Partner Management • Act as the primary point of contact for commerce-driven platforms, including TTS, Euka, affiliate networks, and other social shopping integrations (Meta, Pinterest, YouTube Shopping, etc.). • Manage platform partnerships and revenue-driving initiatives, ensuring teams leverage shop optimization tools, performance tracking, and emerging monetization features effectively. • Own communication and knowledge-sharing regarding commerce platform updates, ensuring all divisions stay informed and adapt strategies accordingly. • Keep the organization at the forefront of social commerce advancements, integrating data-driven retail strategies and emerging revenue streams into service offerings. • Client Management & Hands-On Execution • Manage one to two key commerce-driven accounts, applying real-time insights to refine service offerings and execution strategies. • Use firsthand experience to optimize affiliate partnerships, shoppable content strategies, and storefront conversion tactics. • Cross-Divisional Collaboration & Alignment • Host a monthly Commerce Trends All-Hands, bringing together division service leads to discuss commerce strategy, performance trends, and emerging platform updates. • Meet monthly with division service leads to align on commerce strategy, performance trends, and emerging platform updates. • Partner closely with the Director of R&D to shape new commerce service offerings, ensure scalability, and track business impact. • Support go-to-market efforts, ensuring commerce services are structured for profitability, adoption, and long-term growth. • Employ AI technologies to enhance and optimize business processes • Utilize and leverage Power Digital's Nova ecosystem as it relates to your department • Other applicable or related duties as assigned.
Benefits
• Base salary paid in USD + commission opportunities • Unlimited Time Off available on day one • Fully flex work environment: full-remote, in-office, or hybrid • Healthcare stipend: $50/month to support your healthcare or insurance costs • National Holidays + 2 Mental Health Recharge Days per year • Unlimited opportunities for growth & leadership within a rapidly growing firm • Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s) • Quarterly awards including prize money and recognition for outstanding performance • Opportunities to be involved in company DEI initiatives
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