Loopio Inc. - Senior Manager, Software Engineering (Infrastructure)
Requirements
• 8+ years of experience in infrastructure, SRE, or cloud engineering roles, with 3+ years leading specialized engineering teams. • Deep Cloud Proficiency: Extensive experience with AWS (preferred) and modern infrastructure-as-code (Terraform). • Operational Grit: A proven track record of leading teams through production incidents and complex architectural migrations. • MLOps Awareness: Understanding of the unique infrastructure needs for machine learning, such as GPU orchestration, model serving, or data pipeline stability. • Systems Scaling & Observability: Proven expertise in managing large-scale containerized environments and leveraging observability stacks to ensure platform health. • Strategic Communication: Ability to align technical roadmaps with business objectives and advocate for infrastructure investment. • Experience with FinOps or managing significant cloud budgets is a plus. • Background in supporting AI agentic workflows or autonomous orchestration systems is a plus. • Where You’ll Work 📍 • Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We are HQ’d in Canada, with established hub regions around the world where we hire from. • Our employees (or Loopers, as we call ourselves!) live and work in 🇨🇦 Canada (British Columbia and Ontario), 🇬🇧 London, and 🇮🇳 India (specifically in Gujarat, Maharashtra, and Bengaluru). • The majority of our team is based in ON and BC, which means these employees live and work remotely within a 300km radius of Toronto (within Ontario) and Vancouver (Within BC). • We offer flexible co-working locations available to Loopers in ON and BC. Those based in ON have the option of working out of our convenient co-working space located in the heart of Downtown Toronto and a 12-minute walk from Union Station. BC Loopers have the option to work centrally in Vancouver. It is whatever works best for you! • You’ll collaborate with your teams virtually across the UK, India, and North America (we’re just a Zoom call and Slack message away!) with core sync hours and focus time for headsdown work 🙇🏾 during the workday • We encourage asynchronous collaboration to effectively work as a global #OneTeam!
Responsibilities
• Leadership & Team Development • Lead and grow multiple teams across SRE, Cloud Infrastructure, and MLOps. • Coach and develop engineering managers and senior individual contributors, fostering a culture of ownership and high craft. • Build a "Platform-as-a-Product" mindset, ensuring that infrastructure and ML tooling serve as enablers for the rest of the engineering organization. • Partner with Recruiting to attract and retain specialized talent in the cloud, reliability, and machine learning infrastructure space. • Reliability & Operational Excellence • Own the operational health of production systems, including availability, latency, and durability. • Define and evolve SLIs, SLOs, and error budgets, moving the organization toward data-driven reliability decisions. • Lead incident response, driving blameless postmortems and systemic improvements to reduce "toil" and improve on-call sustainability. • Support ML-specific reliability, ensuring that model inference pipelines and vector databases meet the same high standards as our core SaaS platform. • Infrastructure & MLOps Strategy • Evolve Loopio’s cloud architecture, overseeing capacity planning, disaster recovery, and business continuity. • Drive the MLOps roadmap, establishing standards for model deployment, monitoring, and scaling (including LLM orchestration and RAG pipelines). • Lead Cloud FinOps, ensuring our infrastructure and AI compute costs are visible, intentional, and optimized. • Establish standards for infrastructure automation (IaC), configuration management, and secrets handling. • Security & Cross-Functional Leadership • Partner with Security to ensure "secure-by-default" infrastructure and robust backup/recovery strategies. • Communicate risks and trade-offs clearly to senior leadership, acting as a calm, trusted voice during high-severity events. • Collaborate with Product Engineering to support the delivery of high-impact AI features without sacrificing platform stability.
Benefits
• This is the range for the base compensation. This role is eligible for bonus and equity. CA$143.5K – CA$193.8K • Offers Equity • Offers Bonus • At Loopio, our Total Rewards philosophy is rooted in the belief that when people feel supported and valued, they do their best work. We use industry-leading market data to define salary ranges by role and level. Your placement within that range is determined by a combination of factors, including your skill depth, professional experience, and the level of mastery you bring to the role. Our comprehensive total rewards package recognizes performance and empowers growth—helping every Looper thrive. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • This field is for your legal name • This field is for your preferred first and last name. This is what we use to set up e-mail addresses upon hire. • This is an optional field. Select all that applies. • Please use name only • Please let us know where best to e-mail you. • Make sure to include your password to access if applicable • or drag and drop here • These are the hub regions that Loopio hires for, please refer to the job posting for confirmation of which hub the opportunity is hiring for. You must be a residence of these regions to be considered. Please note that at this time, Loopio does not offer sponsorship and require candidates to have valid work permits / SIN to work in Canada. • Ontario Hub (I am living within 300km radius to Toronto) • British Columbia Hub (I am living within 300 km radius to Vancouver) • I do not reside in the above listed hubs, and willing to relocate. I will NOT require sponsorship. • I do not reside in the above listed hubs, and willing to relocate. I will require sponsorship. • I am not willing to relocate. • Please add your current or most recent (if unemployed) company • Please share your city, province/state and country • Please share a little bit about yourself and why you are interested in this opportunity • Loopio's Careers page • LinkedIn Job Posting • Indeed / Glassdoor • Sponsored event with Loopio team member • Referred by a Looper • Please review our privacy policy for more information. • According to the Canadian Employment Equity Act, "members of visible minorities means persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour." A person may be a member of a visible minority group regardless of their place of birth or citizenship. • I prefer not to answer • The following examples provided within brackets are meant to be illustrative, not exhaustive. Please select the option(s) that apply. • LGBTQ2S+ is an acronym for lesbian, gay, bisexual, transgender, queer/questioning, and Two-Spirit. The ‘+’ in LGBTQ+ signifies that the acronym is not exhaustive and includes a wide range of identities within the Queer community, such as asexual, intersex, pansexual, and others. • No (Heterosexual) • Questioning/Unsure • Gender identity is an individual’s internal and individual experience of their gender. This could include an internal sense of being a woman, a man, both or neither. One’s gender identity can be the same or different from the sex assigned at birth. Source: https://www.torontopflag.org/lgbtq2s-terms-to-know • Man (describes a person whose gender identity is man, regardless of sex assigned at birth) • Woman (describes a person whose gender identity is woman, regardless of sex assigned at birth) • Non-Binary or Gender diverse (see next question for expanded options) • Persons with disabilities, according to the Canadian Employment Equity Act, means persons who have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who: • Consider themselves to be disadvantaged in employment by reason of that impairment • Believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment, and includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace. • Yes, I have a visible physical disability and/or medical condition • Yes, I have a non-visible/invisible disability and/or medical condition • Yes, I have both a visible and non-visible disability and/or medical condition • No, I do not identify as a person with a disability • Recruiting Privacy Policy
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