Interrahealth - Senior Implementation Specialist
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Requirements
• Bachelor’s degree; or equivalent experience with a minimum of two to five (2-5) years’ experience in a customer implementation role with a Medical EHR/EMR, Practice Management System or healthcare SaaS company • Must have experience onboarding customers in an API environment • Ability to maneuver through and interpret customer agreements • Proficient in the use of Microsoft Office • Ability to create SOW’s and project plans • Excellent verbal and written communication and presentation skills • Must be customer-oriented and provide exceptional customer service to customers • Must be able to work independently while being a proactive team member • Excellent project management, problem solving, influencing, communication, and interpersonal skills are required for success in this role
Responsibilities
• Complete implementation and setup steps for newly signed customers within our product • Work one-on-one with clients to implement the DoseSpot & pVerify products across various applications. • Proactively manage the implementation process end-to-end to achieve Clients' target timelines and goals • Drive adoption of DoseSpot & pVerify products and services • Partner with Sales, Account Management, Technical Account Management and Support to ensure seamless hand-offs • Collaborate closely with Product and Engineering to improve and troubleshoot Client issues as well as provide feedback on product enhancements • Support in the development and documentation of processes and best practices to provide support for customers and product end users • Respond to customer queries in a timely and accurate way, via phone, email, or chat • Maintain regular and proactive contact with integration customers and serve as the main point of contact for questions • Manage short- and long-term projects that drive toward successful integration of our product • Coordinate multi-partner relationships that allow for seamless integration while meeting new customers’ expectations • Effectively work with other departments to meet or exceed customers’ expectations including sales, software development, and technical support • Coordinate feedback on customers' experiences and facilitate any questions or enhancements from the customer to senior management • Drive internal business owners to thoughtful and timely resolution and responses • Utilize Salesforce to track customer interactions, initiatives, and delivery of contractual obligations • Identify, lead, and drive process improvement projects to enhance efficiency and customer satisfaction. • Collaborate with cross-functional teams to streamline processes, remove bottlenecks, and implement improvements that support customer success. • Mentor and train new team members, providing guidance and support to help them succeed in their roles.
Benefits
• 🌍Remote work environment with a flexible work schedule to encourage work-life balance • ✈Annual company offsite • 🌴Generous leave package including flexible time off policy that encourages team members to take time off to relax and recharge; plus 13 paid holidays, paid sick leave, and paid parental leave • 💙 Medical, dental, and vision insurance for you and your family, plus a company funded FSA & HSA (dependent on which medical plan you choose) • 💰401(k) company match • 💸One-time workspace reimbursement to help you optimize your remote workspace
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