Unstructured Technologies Inc. - Senior Technical Support Engineer
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Requirements
• Strong experience with cloud environments (AWS, GCP, or Azure), especially VPC networking • Hands-on experience with Kubernetes and Docker • Proficiency in Python skills for scripting, API integration, and automation • Proven ability to debug production or distributed systems end-to-end • Comfortable working with APIs, logs, and system-level debugging tools • Strong communicator who can work effectively with both engineers and customer teams • High ownership, strong troubleshooting instincts, and ability to operate in ambiguous, fast-moving environments • Experience supporting self-hosted or single-tenant deployments • Familiarity with Terraform, Pulumi or other IaC tools • Experience with observability tools (Datadog, Prometheus, Grafana) • Python or scripting experience for debugging and automation • Exposure to data pipelines, ETL workflows, or AI/LLM systems • Experience working in early-stage or high-growth startups
Responsibilities
• OWN PRODUCTION ISSUES • Triage and resolve customer issues across VPC deployments, APIs, and data pipelines • Debug production systems using logs, metrics, and system-level analysis • Reproduce issues and drive them to resolution with Engineering • SUPPORT CUSTOMER INFRASTRUCTURE • Help customers operate Unstructured in AWS, GCP, or Azure environments • Troubleshoot Kubernetes, Docker, networking (VPC, private endpoints), and IAM issues • Guide customers on running reliable, production-grade deployments • GO DEEP ON DEBUGGING • Investigate issues across document processing pipelines and API behavior • Identify root causes, not just workarounds, and validate fixes • PARTNER CROSS-FUNCTIONALLY • Work closely with Engineering, Forward Deployed Engineers, and Solutions on escalations and blockers • Act as the voice of the customer for enterprise deployments • IMPROVE THE SYSTEM • Build runbooks, troubleshooting guides, and internal tooling • Identify patterns and drive improvements in reliability and supportability
Benefits
• Real Customer Impact: Work with top global companies solving bleeding-edge AI use cases • Mission-Critical Work: Your solutions will directly power AI deployments in production • Ownership & Autonomy: Be trusted to drive results and innovate from day one • Elite Team: Join world-class builders who value humility, speed, and precision • Strong Benefits: Competitive salary, full health benefits, equity, and parental leave • Ready to help companies unlock the full power of unstructured data?
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