Temus - Senior Information Technology Support Specialist

Singapore1w ago

Requirements

• Approximately 4-10 years of experience in IT infrastructure, operations, networking, or technical support, including exposure to AI tooling or automation in an IT setting. • Hands-on experience with Google Cloud Platform (GCP). • A Google Cloud certification (Associate Cloud Engineer or higher) is required. • Experience with Palo Alto Networks firewalls or similar enterprise firewall solutions. • Good understanding of enterprise networking concepts, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP. • Experience managing IT hardware, software licensing, asset inventories, procurement, and the technology asset lifecycle. • Exposure to IT budgeting, vendor management, procurement, and financial planning. • Familiarity with IT Service Management (ITSM) processes, including incident, request, change, and problem management. • Practical experience building, deploying, or maintaining AI or IT agents and automations (e.g., on Vertex AI, Gemini, Microsoft Copilot, or workflow and agent frameworks). • Working knowledge of AI governance: responsible-use policy, data privacy and security controls, and AI risk management. • Ability to turn AI strategy into a prioritized roadmap and deliver it with stakeholders. • Strong analytical, troubleshooting, communication, documentation, and stakeholder management skills. • Google Cloud Professional certification (Cloud Architect, Cloud Network Engineer, or Cloud Security Engineer). • ITIL Foundation certification is highly desirable. • Experience supporting multi-site environments and managing enterprise infrastructure. • Experience with Microsoft 365, Microsoft Entra ID, endpoint management, and cloud security solutions is an advantage. • A recognized AI or AI-governance credential, or a documented AI governance or agent project delivered in production, is an advantage (e.g., Google Cloud generative AI learning paths, ISO/IEC 42001 or NIST AI RMF familiarity). • Temus is an equal opportunities employer. We welcome applications from all. We do not discriminate by race, religion, belief, ethnicity, origin, disability, age, partnership status, sexual orientation, or gender identity. • We see the diversity of our team as a strategic advantage, and we work actively to maintain it. • By applying for this role, you have read and acknowledge the data privacy statement via this link - temus.com/job-applicant-data-protection/

Responsibilities

• IT operations and infrastructure • Oversee and manage day-to-day IT infrastructure, operations, and technical support activities across the organization. • Lead, mentor, and supervise members of the IT support and infrastructure team, ensuring smooth daily operations and skill development. • Administer and maintain the organization's Google Cloud Platform (GCP) environment, including provisioning, monitoring, and optimization of cloud resources. • Configure, monitor, and maintain enterprise firewall solutions (e.g., Palo Alto Networks) to ensure network security and compliance. • Manage and troubleshoot enterprise networking components, including TCP/IP, routing, switching, VLANs, VPNs, Wi-Fi, DNS, and DHCP. • Maintain IT hardware and software inventories, manage licensing, and support procurement and lifecycle management of technology assets. • Support IT budgeting, vendor management, and procurement processes in coordination with relevant stakeholders. • Service management and security • Own and drive IT Service Management (ITSM) processes, including incident management, service requests, change management, and problem resolution. • Serve as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruption. • Ensure adherence to IT security best practices and organizational policies across infrastructure and support functions. • Document IT processes, configurations, and procedures to support knowledge sharing and operational continuity. • Collaborate with internal stakeholders across departments to understand technology needs and deliver effective solutions. • AI governance, strategy and delivery • Define and maintain the organization's AI governance framework, including acceptable-use policy, data protection and privacy controls, risk assessment, model and vendor review, and audit readiness. • Develop and drive the AI strategy and roadmap for IT and the wider business, identifying high-value use cases, prioritizing them with stakeholders, and tracking adoption and business impact. • Design, build, deploy, and maintain IT agents (e.g., ticket triage, access requests, onboarding, knowledge assistants) and AI agents for business teams, with defined guardrails, monitoring, and human oversight. • Run AI agents on the organization's cloud and security stack (e.g., GCP and Vertex AI, Microsoft 365 and Copilot), enforcing identity, access, logging, and data-handling controls. • Enable and train staff and the IT team on responsible AI use, and build AI skills within the team. • Evaluate AI tools and vendors, and report on AI risks, incidents, and performance to management.