moonpay - Manager, KYB Operations
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Requirements
• 5+ years of experience in KYB, KYC, or AML operations within crypto, fintech, payments, or financial services. • Demonstrated experience managing or leading an operational team, with a track record of driving team performance. • Deep expertise in corporate KYB reviews, including ownership and control structure analysis, UBO identification, and risk assessment. • Strong process design skills — able to translate complex compliance requirements into clear, scalable operational workflows. • Data-driven decision-making; comfortable setting KPIs, analyzing performance trends, and using data to prioritize improvements. • Clear, direct written and verbal communication; able to engage effectively with senior stakeholders, external partners, and front-line analysts alike. • Experience working cross-functionally with Compliance, Legal, Product, and Engineering teams. • Familiarity with crypto, stablecoin, and Web3 business models and the regulatory landscape they operate in. • Experience working with compliance tooling or case management systems in a KYC/KYB context. • Prior exposure to working alongside BPO teams or in a multi-vendor operational environment. • Experience supporting or leading an ops function through a period of significant scale, tooling migration, or regulatory uplift. • We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: • C - Crypto Curious • Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Responsibilities
• Manage, develop, and hire (as-needed) a team of KYB Operations Analysts, fostering high performance and operational rigor. • Set individual and team KPIs; provide regular reporting and insights on the health of KYB Operations. • Oversee the end-to-end KYB review process for all MoonPay products — ensuring quality, consistency, and compliance with policies. • Own QA frameworks for the KYB team; monitor output quality and implement corrective actions where needed. • Own and continuously improve KYB operational workflows, procedures, and documentation — translating compliance policy into clear, scalable operational processes. • Identify and propose improvements to tooling, workflows, and automation — partnering with Product and senior stakeholders to scope, prioritize, and implement changes that reduce handle time and streamline the onboarding experience. • Represent the KYB Ops team in cross-functional forums with Compliance, Legal, Product, and Sales — bringing operational context and team/customer feedback into broader discussions. • Act as the day-to-day domain authority on KYB for the team and adjacent functions — the go-to person for process questions, case escalations, and operational guidance.
Benefits
• 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay • 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards • 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. • 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) • 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours • 🩺 Private Healthcare benefits: To protect you and your loved ones • 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought • 📚 Annual training budget: We support your training journey every step of the way • 🪑 Home office setup allowance: Create the home office of your dreams • 👛 Remote working allowance: Those working fully remotely get a little extra for utilities • 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN • 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC • ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons • 🚀 Working in a disruptive and fast-growing company where excellence is rewarded • Commitment To Diversity
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