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horizon3ai - Senior Backend Engineer, Onboarding and Provisioning

US, Remote - Hybrid$199k - $235k+ Equity2d ago

Requirements

• Strong ownership and sound judgment when working on customer activation paths where accuracy and reliability matter. • Ability to reason about distributed workflows, failures, and recovery while keeping customer impact in view. • Clear communication and collaboration across service boundaries and with Product and partner teams. • Attention to detail and commitment to tested, observable, well-documented production systems. • Ability to manage concurrent work, surface risks early, and learn from operational feedback. • Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent practical experience. • 7+ years of professional software engineering experience building and operating backend services. • Experience designing APIs, data models, or distributed workflows for production systems. • Strong SQL and relational database experience, plus experience with a cloud platform such as AWS, GCP, or Azure. • Experience with Docker or other containerized applications and a strong foundation in testing and production operations. • Ability to own complex work, communicate clearly, and collaborate across engineering and Product teams. • [If applicable only for Engineering, otherwise delete section] • What Sets You Apart? • Experience with customer onboarding, account provisioning, purchase or subscription events, or product activation workflows. • Experience with event-driven systems, queues, workflow orchestration, retries, idempotency, or failure recovery. • Experience with entitlements, multi-tenant SaaS, partner channels, or product-led growth workflows. • Experience with Python or Go, PostgreSQL, GraphQL, AWS, Kubernetes, Temporal, Prefect, or similar tools. • Experience improving service observability with Datadog, Prometheus, OpenTelemetry, or comparable tools • We are a fully remote company, and this job may require up to 5% of travel to be successful.

Responsibilities

• As a Senior Backend Engineer on the Onboarding & Provisioning team, you’ll build the workflows that activate NodeZero customers—from the purchase event through accurate account and asset provisioning to the customer’s first pentest. You’ll help ensure entitlements are applied correctly at activation and reduce friction and failure across onboarding paths. This work spans reliable service integrations and asynchronous workflows, with close collaboration across licensing, administration, Product, and customer-facing teams. You’ll own significant changes through release and production support, improving how customers move from purchase to successful use of the platform. • Design, build, and operate backend services and workflows that provision customer accounts and assets and activate the appropriate product entitlements. • Own projects from technical design through testing, release, observability, and production support, including purchase-triggered and partner-related flows where applicable. • Build reliable asynchronous workflows with safe retries, idempotency, error handling, and recovery from partial failures. • Improve monitoring and troubleshooting for provisioning and activation; investigate failures and address root causes. • Partner with licensing, administration, Product, and customer-facing teams to deliver a consistent path from purchase to product activation. • Write tests, design documentation, runbooks, and operational guidance; use rollout practices that support safe changes. • Contribute to design and code reviews and support teammates through technical problem solving. • Application Note • In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Benefits

• At Horizon3, we believe that our people are our greatest asset, and our compensation philosophy reflects this core value. We are committed to fostering an environment where all employees feel valued, respected, and rewarded for their contributions. Our compensation structure is designed to be fair, competitive, and transparent, ensuring that every team member is recognized and compensated equitably across roles, levels, and locations. • In accordance with various State’s transparency regulations, we provide the following salary range information for this position: • Base salary range $199,000 - $235,000 annually. The exact salary will be determined based on the selected candidate’s location, qualifications, experience, and relevant skills. • Additional compensation: All full-time roles are eligible for an equity package in the form of stock options. • Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. • Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. • Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. • Hybrid & Remote Work: We embrace a mix of remote and hybrid work models depending on role and location, including our Chicago office, where some roles require regular in-office presence. • Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave. • You Belong Here