32Co - Cloud & IT Infrastructure Engineer

• Cloud VM infrastructure • Deploy, manage, and optimise cloud VMs (Azure Virtual Desktop and/or AWS WorkSpaces) for 60+ remote contractors across India, Egypt, and the Philippines • Own on/offboarding workflows, access provisioning, monitoring, and incident response • Architect the VM estate as we scale, including platform decisions (AWS vs Azure) and cost optimisation • Treatment planning server administration • Own the core treatment planning application used by our designer team - end to end: server performance, database management, disk space, version updates, and multi-server architecture as we grow • Build runbooks and escalation paths so day-to-day application issues are handled without senior engineers being the only escalation path • Work directly with the software vendor on scaling and architectural decisions • Endpoint management • Enrol and manage all company laptops via Microsoft Intune MDM, enforcing encryption, antivirus, and patch compliance • Coordinate with our Head of People on physical device logistics • Google Workspace • Administer users, licences, SSO, and security settings across the organisation • Close SSO gaps and manage integrations • Helpdesk and IT support • Be the primary point of contact for IT support across 40 London staff and 60+ remote contractors • Triage, resolve, and document issues; build self-serve resources where possible • Onboarding and offboarding • Own account creation, access provisioning, and tool permissions end-to-end for all new starters and leavers • Security and compliance • Support 32Co's ISMS and GDPR, ISO 27001 and HIPAA compliance programmes • Implement and maintain endpoint and access controls aligned with our ISMS • Proactive maintenance • Patching, monitoring, licensing management, and capacity planning across all systems • What you’ll have • 4-7 years in IT infrastructure, cloud ops, or similar - ideally in a high-growth startup or scale-up • Hands-on with cloud VM environments: Azure Virtual Desktop, AWS WorkSpaces, or equivalent • Experience administering Microsoft Intune MDM and Google Workspace at an organisational level • Comfortable owning a full IT function independently - helpdesk, device management, access control, vendor management • Thinks in systems and automation - your instinct after solving a problem is "how do I never solve this manually again?" • Comfortable with ambiguity and making sensible decisions without detailed specs • Excited about AI as a practical tool - to automate workflows, build internal bots, or reduce toil • Strong spoken and written English; communicates clearly with non-technical stakeholders • Available for meaningful UK hours overlap - roughly 6am-3pm UK time