octoenergy - Energy Specialist - UK Support
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• We're not looking for prior energy experience - we're looking for your passion for people and problem-solving. • Customer Obsession: Honest, focused, and committed to providing outrageously good customer experiences. • Problem-Solving Skills: Love for creative problem-solving and thinking outside the box to resolve issues effectively. • Adaptability & Resilience: Ability to thrive in a fast-paced environment and respond positively to change. A willingness to always learn, grow and pivot to fulfill business needs. • Team Player Mentality: A strong desire to contribute positively to a supportive and collaborative team culture. • Service-Oriented Background (Desirable): Experience from sectors like retail, hospitality, or other service-oriented fields where you’ve developed strong people skills. • Availability: Must be able to work on-site in our Wellington CBD office, Monday to Friday, for a full-time (37.5 hours) role. • Ready to take the first step in building a greener, fairer, brighter future? Apply now! • Initial Chat: A relaxed conversation to get to know you better and see if Octopus Energy is a good fit for you. • Discovery Day: You’ll be invited to a Discovery Day with other candidates, where you’ll participate in interactive team activities, explore the role, and meet some of the team firsthand. • Final Interview: A one-on-one interview with an Operations Manager and Team Leader on-site to dive deeper into your skills and fit for the role. • We will be starting training in June for our new teams! We can't wait to have you on board and start making a difference together. • Further role info:
Responsibilities
• As an Energy Specialist, you will be an end-to-end problem solver and a vital part of our operational team: • Provide Outrageously Good Service: Deliver empathetic, human-centric support to our UK-based customers primarily via email with the potential to support our NZ customers via phone. • Take Full Ownership: Manage customer issues from start to finish, including complex problem-solving across billing, smart meter queries, and general account management. • Be comfortable answering enquiries in volume: you're taking customers on a journey of discovery • Innovate & Improve: Use your creativity to find effective solutions, challenge the status quo, and contribute your ideas to continuously enhance our customer experience and processes. • Assist Vulnerable Customers: Handle sensitive situations with care and thoughtfulness, providing the support they deserve. • Master the Octopus Platform: Become an expert in our award-winning Kraken platform. • Grow and Specialise: Identify areas you're passionate about and develop specialised expertise to advance your career within Octopus Energy.
Benefits
• Octopus Energy is a unique culture. An organisation where people learn, decide and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! • We will be starting training in June for our new team members. We can’t wait to have you on board and start making a difference together.
No credit card. Takes 10 seconds.