SQUIRE - Customer Support Specialist I
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Requirements
• 1+ years of technical support experience. • Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems. • An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual. • Ability to work 40 hour work-week. • Excellent oral and written communication skills. • Understanding of Payment Processing and Payment devices. • Flexibility to work weekends/evenings.
Responsibilities
• Respond promptly to customer inquiries through chat, email, and phone. • Troubleshoot and resolve common technical and account-related issues. • Escalate complex cases to Tier II or other departments as needed. • Maintain accurate and detailed records of customer interactions and resolutions. • Develop a strong understanding of SQUIRE’s products and services to provide effective support. • Deliver excellent service by ensuring a positive and professional customer experience. • Identify recurring issues and share feedback with the team to improve processes. • Contribute to maintaining and updating internal knowledge base articles.
Benefits
• New hire stock grant • 100% employer paid medical, dental, and vision insurance for you and your dependents • 401K plan with company contribution • Generous PTO and Parental Leave policies • Interview Accommodations • SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to [email protected] and someone on our team will respond to your request.
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