decagon - Engineering Manager, Agents
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Requirements
• Have 2+ years of engineering management experience • Have 7+ years of industry experience in software engineering • Proficiency with Python, Typescript and asynchronous programming • A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary • Prior experience working with multi-modal models
Responsibilities
• Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention. • Collaborate closely with enterprise customers across various verticals, understand their needs, and transform these pain points into magical AI agents. • Partner with product, design, and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts. • Contribute to team strategy and help define the future of AI customer support agents.
Benefits
• £180k - £240k + Offers Equity • We proudly offer the following benefits for our full-time employees: • Retirement Plan (e.g., 401K, pension) • Fertility and family building benefits through Carrot • Daily lunches and snacks in the office to keep you at your best • These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
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