olo - Senior Legal Operations Specialist

• Legal Technology, AI, and Automation • Develop and continue to implement AI-forward legal tools and processes for contract review, vendor management, and playbook deployment • Build and maintain workflows with AI and other tools such as Jira for legal request intake, approval and reporting • Serve as the primary administrator for the contract lifecycle management system, including template management, clause libraries, metadata tagging, and reporting • Lead the evaluation, selection, and implementation of legal technology solutions, including AI-powered tools • Assist with privacy program operations, including privacy request workflows, training, tracking subprocessors, and cookie compliance • Establish and monitor metrics to demonstrate Legal’s impact on the business • Lead cross-functional projects across the legal department • Support reporting, policy implementation, and compliance tracking efforts • Process Improvement and Knowledge Management • Identify opportunities to enhance legal operations processes and implement scalable solutions, including through automation • Draft and maintain SOPs, playbooks, and self-service resources for recurring legal processes • Maintain organized filing systems for regulatory and corporate compliance materials • Manage Legal team knowledge resources in Confluence to enable self-service for business partners • ## What We'll Expect From You • 3+ years of experience in an in-house legal department, legal operations, or paralegal role with strong technical and system skills • Experience in evaluating, implementing, and managing legal technology, with a deep understanding of AI applications in the legal domain (e.g., for e-discovery, contract analysis, legal research, or workflow automation) • Expertise with contract management and automation tools, such as CLMs, Salesforce, and Snowflake • Strong understanding of technology-enabled workflow design and expertise • Proficiency in maintaining contract templates, including NDAs, vendor agreements, commercial agreements, and data processing agreements • Experience supporting privacy program operations, including privacy request workflows • Strategic thinker with the ability to think holistically while focusing on day-to-day project management and driving results • Excellent project management and communication skills, with experience leading cross-functional initiatives • Strong analytical, organizational, and problem-solving skills • Experience with designing and implementing process improvements