plaud - Global Last Mile Operations Specialist - Singapore

• Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. • Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. • Define the next-gen paradigm for human-AI interaction. • Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. • Work with passionate teammates who value innovation, collaboration, and customer success. • Grow your career in a culture that champions continuous learning and fast career development. • Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere. • WHAT WILL YOU DO • 1. ERP System Order Management • Manage order dispatching from overseas ERP systems to logistics partners’ platforms, ensuring timely and accurate processing. • Resolve order dispatch failures and data discrepancies by coordinating with warehouse and IT teams for rapid troubleshooting. • Optimize ERP order-to-logistics-channel matching rules (e.g., prioritizing delivery speed or cost efficiency) based on business requirements. • Conduct regular testing and validation of system rules to ensure logical and efficient order allocation. • 2. In-Transit Logistics Exception Monitoring & Resolution • Monitor real-time status of last-mile shipments to identify exceptions (e.g., delivery delays, lost parcels, address errors). • Proactively address exception tickets from logistics partners, collaborating with carriers and customer service teams to drive resolutions. • Develop standardized workflows for recurring issues (e.g., customs clearance failures, last-mile delivery failures) and implement process improvements. • 3. Data Reporting & Analysis • Compile weekly/monthly reports on exception order types, volumes, and resolution progress. • Investigate root causes of ticket surges (e.g., system failures, carrier service fluctuations, promotional impacts) and propose actionable optimization strategies. • Track key performance metrics (e.g., delivery timelines, logistics exception rates) and drive corrective actions. • 4. Cross-Department Collaboration & Process Optimization • Collaborate with IT teams to enhance ERP system functionalities and improve order automation efficiency. • Partner with customer service teams to communicate logistics exceptions proactively, minimizing client inquiries and complaints. • Work with overseas warehouse operations to refine outbound processes and reduce logistics issues caused by upstream operations. • SKILLS, QUALIFICATIONS, AND EXPERIENCE WE LOOK FOR • Bachelor’s degree or higher; preference for Logistics Management, Supply Chain, or related fields. • 2+ years of experience in logistics systems operations or exception handling, with familiarity in ERP/WMS/TMS system logic. • Proficiency in Excel/SQL for data analysis and root cause identification. • Strong sense of accountability, ability to multitask, and excellent cross-department communication skills. • Experience in international logistics workflows;