Parloa - Staff/Principal Software Engineer
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Requirements
• TypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS • A seasoned technical leader (typically 12–15+ years) with a track record of org-level or industry-level impact. • org-level or industry-level impact • Deeply experienced in enterprise-scale systems and multi-team architecture leadership. • enterprise-scale systems • multi-team architecture leadership • Equally comfortable flying high (strategic vision) and diving deep (technical details). • flying high • diving deep • Thrives in ambiguous, high-stakes environments with a strong sense of urgency. • Embodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform. • Parloa’s ambition • world-class AI platform • Motivated by making the impossible possible and building something iconic. • impossible possible • Our engineering values: • At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: • Earn Trust – act with transparency and reliability. • Earn Trust • Obsess Over Customers – always start with the customer problem. • Obsess Over Customers • Think Big – set bold goals and pursue them fearlessly. • Think Big • Have Integrity – do the right thing, especially when it’s hard. • Have Integrity • Disagree & Commit – debate with candor, align fast, and deliver. • Disagree & Commit • Own It – take full responsibility for outcomes, not just tasks. • Own It • Dive Deep – master the details without losing sight of the big picture. • Dive Deep • Bias for Action – move fast, decide quickly, iterate fearlessly. • Bias for Action • Deliver Value – measure success by customer and business impact. • Deliver Value • Insist on the Highest Standards – raise the bar continuously. • Insist on the Highest Standards • Go the Extra Mile – make the impossible possible. • Go the Extra Mile • Hire & Elevate the Best – raise the bar with every hire • Hire & Elevate the Best • Our recruiting process: • Recruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser
Benefits
• We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. • At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. • We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. • Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. • Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. • Parloa is an e-verify employer in the USA. Please click here to learn more. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. • We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
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