Abacus Insights - Brand and Creative Specialist
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Requirements
• Transform How We Deliver: Redesign and standardize delivery methodologies, governance, and controls to drive consistency, predictability, and operational excellence across all projects. • Transform How We Deliver: • Lead with Data & Insight: Build a metrics‑driven operating model using KPIs such as cycle time, cost‑to‑deliver, quality, and client outcomes to proactively manage risk and performance. • Lead with Data & Insight: • Partner at the Executive Level: Work closely with Client Success, Product, Engineering, and Finance to manage scope decisions, align priorities, and resolve escalations with clarity and confidence. • Partner at the Executive Level: • Scale Global Teams: Lead and mentor high‑performing teams across geographies, fostering a culture of accountability, continuous improvement, and client focus. • Scale Global Teams: • Optimize Resources: Oversee delivery capacity planning and resource allocation, balancing client demand with available talent while identifying risks and tradeoffs early. • Optimize Resources: • Embed Operational Rigor: Ensure every aspect of delivery—from project initiation through completion—is insight‑driven, well‑governed, and designed to scale. • Embed Operational Rigor: • Champion Knowledge & Learning: Build and maintain strong knowledge‑management practices so teams can easily access playbooks, lessons learned, and client insights. • Champion Knowledge & Learning: • A strong foundation in healthcare payer operations, with experience supporting regional health plans and/or Blue plans. • Minimum of 10 years of experience in delivery, operations, project management, or related roles, including senior leadership responsibility. • Proven success leading large, distributed, global teams and driving results through influence, clarity, and trust. • A track record of transforming delivery organizations—improving efficiency, quality, and client outcomes through process redesign and automation. • Experience leveraging GenAI and modern tooling to enhance operational workflows and delivery execution. • Exceptional executive presence and communication skills, with the ability to navigate complex stakeholder and client conversations. • A data‑driven mindset with strong analytical capabilities and the ability to translate insights into action. • Comfort operating in a fast‑paced, scaling SaaS environment, balancing strategic thinking with hands‑on execution. • Bachelor’s degree in Business, Operations, or a related field; Advanced degrees are welcomed but not required. • Compensation: Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.
Responsibilities
• Architect, build, and maintain secure, scalable, HIPAA- and HITRUST-compliant infrastructure on multiple cloud platforms (AWS and Azure). • Design, implement, and manage scalable, secure, and highly available cloud infrastructure. • Define DevOps architecture best practices and lead the strategic direction for CI/CD and Infrastructure as Code (IaC). • Collaborate with engineering, product, and security teams to design robust infrastructure solutions. • Develop and maintain CI/CD pipelines using Python-based scripts to automate testing, validation, and deployment workflows. • Architect and manage containerized environments using Docker and Kubernetes (EKS, AKS, and self-hosted). • Design and implement comprehensive monitoring and observability using tools like Prometheus, Grafana, and Splunk. • Drive design, implementation, and adoption of our custom Python- and cloud-based deployment platform with an eye toward continuous delivery. • Be a leader and promoter of best practices both within the team and across the organization. • Partner with cross-functional teams to ensure infrastructure reliability and scalability. • Troubleshoot and resolve complex infrastructure and deployment issues. • Continuously improve automation, monitoring, and security practices. • Mentor team members and advocate for DevOps best practices. • Stay current with emerging technologies and recommend improvements to our architecture.
Benefits
• What you’ll get in return: • Unlimited paid time off – recharge when you need it • Work from anywhere – flexibility to fit your life • Comprehensive health coverage – multiple plan options to choose from • Equity for every employee – share in our success • Growth-focused environment – your development matters here • Monthly cell phone allowance – stay connected with ease#LI-MS1
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