bumbleinc - Bumble Inc. - Integrity Operations Manager, Sensitive Content

• Lead day-to-day operations for the Sensitive Content pillar, ensuring accurate, timely, and policy-aligned image classification outcomes that reduce harm and protect member experience. • Own end-to-end BPO and AI moderation vendor governance, including SLA definition, performance management, quality assurance frameworks, and structured business reviews that drive continuous improvement. • Translate sensitive content policies and taxonomy updates into clear annotation guidelines, decision trees, and workflow documentation; run calibration sessions and inter-rater alignment exercises to strengthen consistency. • Design and evolve quality measurement frameworks, including sampling strategies, error trend analysis, reviewer accuracy tracking, and root-cause insights that inform targeted training plans. • Partner cross-functionally with Policy, Product, Engineering, and Machine Learning teams to improve moderation tooling, classifier performance feedback loops, and pipeline design — demonstrating an agile mindset as systems evolve. • Coordinate special labeling initiatives (e.g., new harm typologies, taxonomy refinements, model retraining datasets), taking ownership from insight to impact with defined success metrics and clear timelines. • Build and communicate operational reporting across quality, throughput, backlog health, escalation volumes, and cost efficiency — transforming data into clear narratives and actionable recommendations. • Model calm, values-led decision-making when managing high-sensitivity escalations, balancing speed, risk, and member impact while upholding Bumble’s values of Respect and Excellence.