Greenhouse - Manager, Technical Support

• 5+ years in Technical Support, with at least 2–4 years in a people management role • Proven experience in a customer-facing team in a mentorship capacity (Senior level or above) • Outstanding customer service skills – empathetic, responsive, and solutions-focused • Exceptional written and verbal communication skills • Experience using AI tools to improve support functions for your team and customers • Zendesk experience • A proven track record of staying calm under pressure during outages or high-volume periods • Experience in recruiting and hiring, a plus • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role — but those are qualities we value at Greenhouse. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply • Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. • For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. • The national pay range for this role is $79,000- $103,684 CAD • Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.