HeyGen - Forward Deployed Engineer, Strategic Accounts
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Requirements
• 3+ years in software engineering, solutions architecture, or a similar builder role. You're comfortable shipping production-grade code in Python and JavaScript/Node.js. • Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks. You understand how model behavior affects product experience. • Working knowledge of API design, webhooks, and cloud infrastructure. • The ability to move fluidly between a customer engineering standup and a VP-level business conversation, and to explain technical trade-offs to both audiences without losing either. • High agency under ambiguity. You're energized by building a function that doesn't exist yet rather than joining one that does. • WebRTC, real-time media, or low-latency streaming experience. • Experience at an FDE, solutions engineering, or post-sales engineering org at a frontier AI or enterprise SaaS company. • Experience as a technical founder or early engineer at a startup. We especially want to hear from you. • A note on fit • A note on fit • If you don't check every box above but you're excited about building the forward-deployed function at an AI-first company, please apply. We care more about trajectory and taste than a clean line-by-line match.
Responsibilities
• Own end-to-end enterprise deployments. Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks. • Own end-to-end enterprise deployments. • Build on the HeyGen API and LiveAvatar. Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform. • Build on the HeyGen API and LiveAvatar. • Run the hard escalations. Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering. • Run the hard escalations. • Close the product feedback loop. Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them. • Close the product feedback loop. • Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure. • Be a trusted technical voice for customers. • What success looks like • In your first year, we'll measure your impact on time to production for strategic accounts, expansion revenue driven by the accounts you own, the number of reusable patterns you contribute back to the platform, and the quality of the eval and feedback signal you send into our product organization.
Benefits
• Total compensation includes cash compensation, equity, and benefits. • Please note that the salary information is a general guideline only. HeyGen considers factors such as scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal equity, as well as location, market and business considerations when extending an offer. As part of our total rewards package, HeyGen offers comprehensive benefits including a 401k plan, health benefits, generous PTO, a parental leave program and emotional health resources.
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