Kraken - Senior Platform Engineer

• Support and implement monitoring and alerting strategy across Kraken’s customer business • Define and uphold observability best practices across multiple products and platforms • Partner with product teams to implement observability tooling and improve reliability across the organisation • Help product teams build best-in-class dashboards for their requirements or bespoke use cases • Work with product teams to define and implement meaningful Service Level Objectives (SLOs) and Service Level Indicators (SLIs), aligned to contractual Service Level Agreements (SLAs) • Build, tune, and continuously improve alerts and monitors using golden signals (latency, traffic, errors, saturation) as a framework - reducing noise and increasing actionable signal • Help product teams transition to on-call models by improving signals, alert quality, and operational readiness • Improve tooling and self-service capabilities for alerting and monitoring across multiple product teams • Analyse incident metrics to identify trends and improvement opportunities, communicating insights clearly back to product teams • Manage the cost and usage of our observability tooling stack in collaboration with FinOps • Contribute to broader platform reliability infrastructure improvements where needed • Help solve interesting and difficult problems - there’s a significant opportunity for disruption in the global energy market • What you'll have: • Solid hands-on experience across our core platform stack: • AWS (supporting and improving cloud infrastructure used by product teams) • Terraform (infrastructure as code; comfortable operating with Terraform day-to-day) • Kubernetes (container orchestration and deployment management; comfortable working with Kubernetes day-to-day) • Experience using industry-standard observability tooling - we use Datadog, Grafana, Prometheus and Rootly (experience with other monitoring/alerting platforms is transferable) • Strong collaboration and communication skills - able to work effectively with developers, product managers, and other stakeholders to design and deliver impactful observability “golden paths” and monitoring experiences • Exposure to Python (or a similar C-based language like TypeScript, Go, C#) - able to understand how applications behave in production to support observability and reliability improvements • Previous experience working in small, highly autonomous teams • A working style that fits how we operate: • Comfortable with ambiguity and able to create structure in unclear situations • Proactive learning mindset (experiment, iterate, and adapt as the team evolves approaches) • Strong asynchronous written communication (Slack/Notion/docs) and a habit of keeping others in the loop • Autonomy and accountability - making progress independently and owning outcomes • What will help: • Previous experience working in a data-focused or Observability team • Experience working on SaaS platforms, including engaging product teams to ensure upskilling and knowledge sharing • Experience building observability tooling to support large-scale internet-facing services • Experience instrumenting and diagnosing issues with very large relational databases • Familiarity with PostgreSQL (or similar RDBMS), particularly Amazon RDS at scale • Experience using SLOs to drive meaningful performance and reliability improvements • Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture. • Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference, please contact us at [email protected] and we'll do what we can to customise your interview process for comfort and maximum magic!