TTEC Digital - CCaaS Architect
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Requirements
• Google Certification and/or Badge completion • Experience developing mobile applications (IOS, Android) • Experience integrating WFO platforms (NICE, Verint, Alvaria, etc.) • Experience migrating legacy premise Contact Center platforms to cloud services • Experience developing Conversational Agents (Dialogflow) • Proficient in Javascript, NodeJS and frameworks (express and spring) • $145,000 - $175,000 a year • We offer an outstanding career development opportunity, a competitive salary along with full comprehensive benefits. We are looking for individuals with a team player attitude, strong drive for career growth and a passion for excellence in client support, delivery, and satisfaction. • This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels. • Benefits available to eligible employees include the following: • Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off. • This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
Responsibilities
• Lead voice and digital AI Self-Service solutions for large, multi-location contact centers • Design, develop and implement AI self-service applications with Google CCAI • Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design • Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects • Collaborate with project team members to provide input to conversation design specifications • Integrate to backend systems using web services, databases, and reporting • Perform Unit Testing of developed code • Assist with System and Functional Testing • 8+ years of architect experience overall • 4+ years of experience with AI solutions • 2+ years of technical on-hands experience with Google CCaaS or UJET • Knowledge of Google Cloud Platform Services • Cloud Run, Cloud Run Functions • Ability to support multiple projects at the same time • Experience in managing large multi-site contact center implementations • Experience managing and guiding developers or interest in doing so • Experience in writing Solution Document Designs/specifications for Contact Center solutions • Experience supporting quality assurance and user acceptance testing • Experience with contact center reporting • Must be able to work independently, be organized, self-motivated, and have attention to detail • Excellent communication skills, both written and verbal • Candidate must have a 4-year bachelor’s degree
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