project-expedition - Front Line Client Experience Representative | March Start Date |
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Requirements
• Excels at multi-tasking and prioritization. • Enjoys problem solving and exceeding client expectations. • Possesses strong attention to detail. • Is fluent in written and spoken English. • Works well independently and as part of a team - we're fully remote, but your teammates are just a few keystrokes away. • Role details/hours: This is a full-time role working, 5 days a week on a 100% remote team. We're only seeking someone who can help the team with key scheduling needs, including: • Sun-Thu 11:00AM-8:00PM EST • Tue-Sat 5:00pm-2:00am EST (2pm-11pm PST)
Responsibilities
• Communication with clients and customers via live chat, phone calls, and emails. • Handling conversations ranging from basic questions about tours and destinations, managing booking modifications, and troubleshooting client issues in real-time. • Impressing clients with your promptness, professionalism, and friendly interactions. • Proactively bringing ideas forward for improving the overall customer experience. • Efficiently managing a queue of helpdesks to ensure that client requests are handling in a timely manner.
Benefits
• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) • 15 days of leave (increases to 20 days at 2 years tenure) • Company Healthcare Plan (Company contribution $9K) • 401K company plan • Annual work from home budget $500 • Annual training budget of $250 • TSA Precheck (worth $80) • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities
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