Nextech - Healthcare Software Support Representative

• Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting • Answer incoming calls from the support queue • Reply to support emails in a timely fashion • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines • Schedule and perform upgrades of the Nextech software • Investigate software exceptions and error reports following Nextech support guidelines • Provide exceptional customer service • Maintain detailed notes and documentation for each support incident in ticketing system • 1 year of experience in a software troubleshooting role with customers • Excellent technical skills, including basic computer skills • Strong interpersonal, written, and verbal communication skills • Demonstrated ability to constructively work within a team environment • Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) • Excellent customer service skills • Ability to type at a rate of 30 WPM, with 90% accuracy • Bachelor's degree • Salesforce experience • Experience using Zoom Contact Center (or similar) in a call center environment. • Ability to type at a rate of 50 WPM, with 95% accuracy • Working Environment: • Long-distance or air travel as needed – not to exceed 10% travel. • Physical Demands: • Activities require a significant amount of work in front of a computer monitor • One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete. • Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete. • Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview. • Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview. • Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.