Winona - Patient Care Representative

• Answering patient inquiries about Winona’s products and services through text message, email and phone calls. • Making inbound and outbound calls to answer questions or concerns while ensuring a high level of customer service in all interactions. • Delivering information about Winona’s offerings. • Ensuring patient satisfaction and maintaining professional patient support. • Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible. • Keeping records of patient interactions, processing patient accounts, and filing documents. • Assisting doctors with various requests to handle specific patient issues/questions. • Providing excellent service to both internal department teams as well as external customers.