instructure - Renewal Representative - K-12

• Proactively manage a defined portfolio of standard renewal accounts. • Manage a defined portfolio of standard renewal accounts to ensure on-time contract renewals. • Create, deliver, and revise renewal quotes based on customer usage and existing contract information. • Maintain and update account information in Salesforce (CRM) with a high degree of accuracy and data hygiene • Adhere to company best practices for opportunity management, data quality, and forecasting. • Follow and adhere to best practices for internal processes, including opportunity management, data accuracy, quotation precision, and forecasting. • Escalate at-risk accounts and issues to senior team members or management as needed. • Assist Sales and Customer Success teams in identifying upsell opportunities within assigned accounts. • Provide exceptional customer service by responding to basic customer inquiries and concerns. • Gain familiarity with the full product portfolio, including the LMS and specialized platform tools. • Maximize retention by proactively managing renewals and driving a high degree of customer satisfaction. • Qualifications, Skills, and Requirements: • Customer Focus: Demonstrated ability to prioritize customer satisfaction and build trust with clients. • Attention to Detail: Accuracy in maintaining records, generating quotes, and processing orders. • Time Management: Strong ability to manage multiple tasks and meet deadlines effectively. • Collaboration: Excellent teamwork skills to work across departments and achieve shared goals. • Adaptability: Quick learner with the flexibility to adjust to new processes and tools. • Problem-Solving: Ability to address customer concerns and identify improvement opportunities. • Communication: Strong written and verbal communication skills to convey information effectively. • Technical Acumen: Ability to leverage CRM systems, spreadsheets, and other tools to manage workflows efficiently. • Technical Proficiencies: • Proficiency with computers and Google Workspace tools, particularly Google Sheets. • Familiarity with CRM systems such as Salesforce (SFDC), Gainsight, and Clari is preferred. • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.