nextech - Healthcare Software Support Representative - Select (Remote - United States)
Requirements
• 1 year of experience in a software troubleshooting role with customers • Strong interpersonal, written, and verbal communication skills • Demonstrated ability to constructively work within a team environment • Proficient skills in using the Microsoft© Office Suite (Access, Excel, Outlook, PowerPoint, and Word) • Ability to type at a rate of 30 WPM, with 90% accuracy • Bachelor's degree • Experience using Zoom Contact Center (or similar) in a call center environment. • Ability to type at a rate of 50 WPM, with 95% accuracy • ## Working Environment/Physical Demands • Working Environment: • Long-distance or air travel as needed – not to exceed 10% travel. • Physical Demands: • Activities require a significant amount of work in front of a computer monitor • ## Overview of the end-to-end interview process: • One-Way Video Interview: When a candidate profile is selected to proceed forward, candidates will receive an invitation with a link to complete a brief one-way video interview. This interview includes 5-6 questions and should take less than 15 minutes to complete. • Assessment: Skill-based assessment through our vendor Criteria. This assessment will take approximately 20 minutes to complete. • Hiring Manager Interview: When a candidate is selected to proceed forward after the Video Screen, they will receive an invitation to be scheduled for a 45–60-minute Hiring Manager Interview. • Team Interview: When a candidate is selected to proceed forward, they will receive an invitation to be scheduled for a 60-minute team interview. • Final Selection: When a candidate has completed the Team Interview our team will make our determination on hiring.
Responsibilities
• ## Essential Functions • Develop proficiency in Nextech software functionality and learn how it is leveraged in an medical office setting • Answer incoming calls from the support queue • Reply to support emails in a timely fashion • Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines • Schedule and perform upgrades of the Nextech software • Investigate software exceptions and error reports following Nextech support guidelines • Provide exceptional customer service • Maintain detailed notes and documentation for each support incident in ticketing system
Benefits
• We are a leader in specialty healthcare technology solutions. • We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. • If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. • Generous annual bonus opportunity • 401(k) with Employer Match • Paid Time Off & Holidays: 40 hours of paid personal time beginning January 1st of each year; 15 days of accrued PTO (increasing with years of service) and 11 paid holidays. • Volunteer Time Off • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave (After 6 months with the company) • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Programs • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT