Nextech - Healthcare Software Support Representative
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Requirements
• One year of experience in a software troubleshooting role with customers. • Excellent technical skills and basic computer skills are required. • Strong interpersonal, written, and verbal communication skills must be demonstrated. • Demonstrated ability to work effectively within a team environment is preferred. • Proficiency in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, Word) is necessary. • Excellent customer service skills are required. • Ability to type at a rate of 30 WPM with 90% accuracy or faster typing speed and higher accuracy as preferred qualifications.
Responsibilities
• Answer incoming calls from the support queue. • Reply to support emails in a timely fashion. • Fully document and resolve incomplete incidents following Nextech guidelines. • Schedule and perform software upgrades of the Nextech software. • Investigate software exceptions and error reports following Nextech support guidelines. • Provide exceptional customer service. • Maintain detailed notes and documentation for each support incident in ticketing system.
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