sprymethods - Cloud Service Desk Representative

• The Cloud Service Desk Representative supports the endpoint engineering team, contributing to secure imaging, endpoint lifecycle management, enrollment, telemetry, documentation, and support for escalated service issues. • Support the engineering team responsible for secure workstation images, patching, enrollment, baseline enforcement, and telemetry coverage. • Support escalated ticket resolution activities tied to endpoint engineering rather than routine Tier 1 help desk operations. • Participate in enrollment workflows, lifecycle operations, logging and monitoring support, and documentation updates. • Help maintain runbooks, checklists, validation artifacts, and knowledge transfer materials used by delivery teams.