foxitsoftware - Foxit - Customer Support Representative, L1 EMEA (Direct Contract 9-12 months)

• Troubleshoot technical issues with Foxit PDF products and related software. • Diagnose and resolve software and configuration faults reported by customers. • Guide customers through step‑by‑step processes to solve problems and verify resolutions. • Provide timely, accurate, and professional responses via phone, chat, and email. • Create and maintain clear technical documentation and knowledge‑base articles. • Support the rollout and adoption of new Foxit applications and features. • Collaborate with internal teams to escalate technical issues and share customer feedback. • Experience in technical support, desktop support, or a similar role. • Strong understanding of Windows and macOS operating systems. • Experience with remote desktop tools and help desk software. • Excellent written and spoken English. • Strong problem‑solving skills and attention to detail. • Ability to manage multiple cases and prioritize effectively. • A degree in Computer Science, Information Technology, or a related field. • Certifications in Microsoft, Linux, or other relevant technologies. • Experience supporting SaaS or PDF/document‑related software. • Proficiency in languages other than English is an advantage.