sophos - Renewal Representative (EMEA)

• Own and manage a renewal book of business for assigned accounts. • Engage customers proactively 90–120 days before contract expiration. • Drive high renewal rates and achieve quarterly/annual retention targets. • Execute pricing negotiations, contract discussions, and commercial conversations. • Identify and qualify upsell/cross-sell opportunities and collaborate with Account Executives. • Maintain accurate pipeline, renewal forecasts, and customer activity in CRM tools such as Salesforce. • Partner with Customer Success Managers to address adoption risks and customer concerns. • Coordinate with Legal, Finance, Procurement, and Operations teams for contract execution. • Develop account renewal strategies for at-risk customers. • Ensure accurate quoting, invoicing, and renewal documentation. • Analyze churn drivers and recommend retention strategies. • Maintain strong executive-level customer relationships. • 4 years of experience in Renewal Sales in EMEA territory • Strong experience managing recurring revenue or subscription-based business. • Proven track record of meeting renewal/retention quotas. • Experience with SaaS contracts, pricing, and subscription models. • Strong negotiation and objection-handling skills. • Excellent stakeholder management and communication skills. • Proficiency in CRM tools like Salesforce. • Strong forecasting and pipeline management capabilities. • Ready to Join Us?