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kong - Renewal Account Representative (French or German Speaking)

London4d ago

In Office Mid EMEA Software Customer Support Representative Customer Engagement Account Management

Requirements

• A genuine commitment to ensuring customers see the value and benefit from their investment in Kong. • 2+ years of experience in Sales, Sales Development, or Account Management, with a preference for candidates with a background in enterprise software; knowledge of open source, APIs, and/or infrastructure software is highly advantageous. • Demonstrated ability to maintain and grow customer relationships, with a strong focus on achieving high retention rates. • Excellent communication, interpersonal, and negotiation skills, capable of effectively managing customer expectations and closing renewals. • A results-driven approach, motivated by meeting and exceeding targets and objectives. • Strong analytical skills to track and forecast renewal metrics, coupled with a strategic mindset to identify growth opportunities within the existing customer base.

Responsibilities

• Develop and implement a comprehensive strategy for contract renewals, focusing on maximizing retention rates and identifying upsell and cross-sell opportunities within our existing customer base. • Work closely with Account Executives to ensure a seamless renewal process, understanding customer needs and aligning our solutions to meet those needs. • Working several quarters ahead of renewal dates to ensure customer readiness, engaging with the broader account team, partners and customer health data to identify renewal risk, and partner on remedial actions aimed at securing renewal.