servicerocket - Senior Representative I, Customer Solutions

• 3–5 years of experience in an account management or sales role • Proven track record of meeting or exceeding targets • MEDPICC discipline and ability to qualify, progress, and forecast opportunities with clear evidence • Experience managing commercial conversations with multiple stakeholders — champions, economic buyers, procurement, and executive sponsors • Deep knowledge of Atlassian's product suite and strong understanding of the enterprise software landscape • Advanced skills in full-cycle sales, strategic planning, negotiation, and stakeholder management • Proven ability to work autonomously and grow a book of business • Strong communication skills and executive presence — you Talk Straight and build trust quickly • Experience with CRM discipline and deal documentation; HubSpot and NetSuite experience preferred • Bachelor's degree in a relevant field • What We Look For in Sales Rocketeers ✨ • This role is a key member of our sales team, focused on finding and driving both short and long-term opportunities. You ideally have experience in solution selling, using products such as Atlassian to drive transformational services solutions to customers. Beyond the role requirements, our Sales leadership looks for: • Self-starters who take initiative, follow through, and own their pipeline without waiting to be directed • Hungry and resilient individuals motivated by goals, comfortable with ambiguity, and proactive about creating opportunities • Commercial curiosity — a genuine interest in understanding customer problems and connecting those needs to ServiceRocket solutions • Collaborative sellers who can work across Customer Success, Solution Engineers, Licensing, Services, and partner teams to create customer outcomes • Software sales interest or experience — SaaS, enterprise software, or Atlassian ecosystem experience is highly preferred but not mandatory when strong sales fundamentals are present • Process discipline — CRM hygiene, qualification frameworks, and forecast accuracy matter here • Your leaders 🤟 • Kharisma is a volleyball enthusiast, an animal rescue advocate, and our fearless sales leader. With 20+ years of go-to-market leadership, she leads our Global Sales team across four continents with sharp instincts, execution discipline, and a genuine belief in collaborative partnerships. With her and Rob, our founder and CEO, you'll co-sell with world-class partners, grow high-value customer relationships, and sharpen your craft in a team that leads through delighting the customer!