Ziina - Partner Success Specialist
Requirements
• At your core, you combine: • High-stakes customer engagement with strong communication and ownership • Operational sharpness - systems, workflows, and automation that scale outcomes • As a Partner Success Specialist at Ziina, you will: • Own merchant relationships delivering white-glove support with speed, clarity and care • Lead complex problem-solving and escalations - managing sensitive cases end-to-end • Build automated workflows tied to the user journey to nurture and grow the segment • Turn repeatable workflows into reliable playbooks, templates, and AI-assisted operations • Run recurring success workflows including onboarding check-ins, feature education, adoption nudges and targeted engagement • Spot churn signals early, intervene thoughtfully, and partner with internal teams to resolve root causes • Translate customer feedback into product insights, surfacing trends and opportunities for Ziina’s voice-of-customer program • Build and maintain dashboards that track merchant health, support performance and identify high impact growth opportunities • Partner cross-functionally with Product, Risk, Ops, and Engineering to unblock merchants and improve outcomes • Support Arabic-speaking merchants with culturally fluent communication • Raise the bar on Partner Success by contributing to a high-performance culture rooted in quality, ownership, and customer care
Responsibilities
• Have 4+ years in Customer Success or Account Management, ideally in a fast-paced tech or fintech environment • Have a strong track record managing high-value customers through complexity, sensitivity, and escalations • Combine a customer-first mindset with commercial awareness — you understand retention, adoption, and why partner success is a growth lever • Naturally build structure around you: OKRs, workflows, automations, and measurable outcomes • Are data-fluent and use dashboards and metrics to prioritize high-impact work, spot risks, and improve retention • Have a bias for action — you move fast, learn quickly, and iterate without waiting for perfect clarity • Know when to automate and when to stay hands-on, balancing high-touch support with scalable systems • Are fluent in Arabic (spoken and written) with excellent English communication skills • What would amaze us • You have experience with product-led growth motions and know how to use in-product signals to drive proactive engagement • You've worked directly with a voice-of-customer or product feedback program and can show how your insights shaped roadmap decisions • You bring a point of view on how AI tools should (and shouldn't) be used in customer-facing workflows
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT