saturn - Partner Experience
Requirements
• 3+ years of experience in customer success, implementation, account management, consulting, or a similar client-facing role in B2B SaaS • Proven ability to own a portfolio of accounts and drive measurable outcomes • Strong relationship builder • Operationally excellent • Confident communicator • Proactive and solutions-oriented • Experience in wealth management, financial advice firms or financial services more broadly • Background in FinTech of B2B SaaS working with regulated or compliance-heavy industries • Deep familiarity with the UK IFA/wealth management landscape and how advice firms operate day-to-day • What Values We’re Looking For and what you can expect the Saturn team to be: • Pursue Greatness: Strive for excellence in everything you do, iterating, learning, growing, and embracing discipline to drive progress. • Earn Trust: Build strong relationships through integrity, transparency, and delivering on your promises. • Seek Truth: Be data-driven, curious, and unafraid to challenge assumptions in pursuit of the best solutions. • Be Audacious: Dream big, take ownership, take calculated risks, and push boundaries to create meaningful progress. • Orbit Together: Collaborate with a shared mission, knowing collective success drives greater outcomes. • Will to Care: Care about your team, customers and work to the extreme degree; Read Unreasonable Hospitality.
Responsibilities
• Own the partner experience lifecycle from onboarding through to renewal and expansion - ensuring every firm gets consistent, high-quality outcomes. • Lead implementation for new partners: scoping requirements, configuring the platform, training users, and driving adoption. • Build and maintain trusted relationships with stakeholders at partner organizations. • Identify expansion and upsell opportunities within existing accounts and work with the Partnerships team. • Translate feedback into specific, actionable insights for Product - becoming a trusted source of customer intelligence. • Build productive cross-functional relationships with Product, Engineering, and Partners. • Lead strategic conversations, representing Saturn in the industry. • Contribute to improving processes, documentation, and playbooks that make the Partner Experience function more scalable and consistent.
Benefits
• Equity options mentioned as part of benefits but no specific details given about equity compensation structure. • Insurance coverage for Saturn's team members may be provided; however, the posting does not detail what types of insurance or specific benefits included in such offerings. • Remote work options seem to be available as part of Saturn's flexible working environment, though the posting does not detail any conditions or limitations regarding remote work arrangements.
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