everfield - IT Support Technician
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Requirements
• Experience in a 1st or 2nd line IT support role (MSP experience desirable) • Strong Microsoft 365 administration experience • Azure / Azure AD knowledge • Familiarity with AVD environments • Experience with endpoint protection tools (ESET, Vipre or similar) • Basic networking knowledge (DNS, DHCP, firewalls, VPNs) • Experience supporting Windows Server and Windows 10/11 • Confident working directly with customers • Strong problem-solving and communication skills • Experience supporting SME environments • Exposure to VoIP systems (Voxone beneficial) • ITIL awareness • Experience working alongside ERP / accounting software environments
Responsibilities
• Provide 1st and 2nd line support to external customers • Troubleshoot and resolve: • Microsoft 365 issues • Azure / Azure AD environments • Azure Virtual Desktop (AVD) • Endpoint security (ESET, Vipre or similar) • VoIP systems (e.g. Voxone) • Networking and connectivity issues • Manage user provisioning, permissions and device configuration • Support backup and disaster recovery solutions (e.g. Datto) • Diagnose server and workstation issues • Escalate and document complex issues appropriately • Deliver excellent customer service at all times
Benefits
• Hybrid working • Exposure to a broad and varied technical estate • Opportunity to develop into a senior or infrastructure-focused role • Supportive team environment • Being part of a growing software and technology business within the Everfield group.
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