MoonPay - Strategy and Operations Manager

• Drive data-informed strategies aligned with top company goals, partnering with the senior operations leadership team to optimize revenue growth and reduce costs across Moonpay's operations. • Perform comprehensive analysis of user journeys and various operational data points (including costs, platform integrations, partner performance, and existing workflows) to extract critical insights, identify optimization opportunities, and determine strategic areas for AI implementation within the end-to-end crypto payment lifecycle. • Perform rigorous ROI analysis for strategic initiatives and create clear data visualizations (funnels, dashboards) to communicate findings effectively to both technical and non-technical stakeholders. • Drive the implementation of data-backed strategies and improvements, collaborating closely with Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams within Moonpay. • Proactively identify and analyze opportunities to improve operational efficiency and reduce costs across processes, technology platforms, partner integrations, and through the strategic application of AI within the crypto payment flow. • Contribute to a strong rhythm of business through data-driven reporting and provide PMO support for key strategic initiatives, ensuring effective execution and tracking against KPIs in a fast-paced environment. • Key Performance Indicators (KPIs): • Increase Net Revenue Impact from Operational Initiatives • Reduce Overall Operational Expenses • Conversion Rate for Onboarding and Transaction Success • Customer Lifetime Value (CLTV) • You will be diving deep into extensive datasets spanning user behavior, operational processes, and financial performance, utilizing tools like SQL, Python, dbt, and data visualization platforms such as Looker and Count. Your focus will be on strategic initiatives aimed at driving revenue growth, optimizing operational costs, and enhancing the overall user experience. You'll also be exploring and implementing AI-driven solutions to boost efficiency and improve customer journeys, all while collaborating closely with our Product Operations, Payment Operations, Trust & Safety, Customer Experience and Partner Success teams. • We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: • C - Crypto Curious • Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.