Airwallex - Issuing Risk Operations Associate
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Requirements
• We’re looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. • Background in card payment risk, fraud operations, account taken-over (ATO) risk control or issuing dispute management within a high-growth FinTech or global startup. • Experienced in using SQL/ Databricks and Business Intelligence tools to analyze fraud trends and inform rule adjustments. • Act as a seamless collaborator within our global network, adapting quickly to different t types of cases, regional requirements, and fast product launches. • A strong sense of responsibility and a commitment to end-to-end solutions; you take pride in seeing a problem through to its final resolution. • Proven ability to master new processes quickly and handle a diverse range of cases in a fast-paced, ever-changing environment. • Exceptional skills in coordinating with global stakeholders to ensure critical issues are addressed properly and transparently. • A natural inclination to use AI/LLMs and automation to solve operational bottlenecks and enhance risk control. • Applicant Safety Policy: Fraud and Third-Party Recruiters • To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. • Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. • Equal opportunity • Equal opportunity
Responsibilities
• As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward-thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology. • We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations. You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape. • End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability. • Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns. • AI-Driven Optimisation: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency. • Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth. • Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimising customer friction.
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