freedompay - Principal Observability Engineer
Requirements
• Master’s degree from an accredited college or university in Computer Science, Information Systems, Engineering, or a related technical field. • 8+ years of experience in observability, monitoring, site reliability engineering, platform engineering, infrastructure engineering, or related technical disciplines. • Deep hands-on experience with Dynatrace SaaS and recent Dynatrace platform capabilities and innovations. • Strong experience with OpenTelemetry and telemetry instrumentation, collection, and architecture practices. • Experience designing and implementing observability solutions for cloud-native infrastructure, distributed systems, and modern application environments. • Hands-on experience implementing AIOps and/or agentic operations capabilities. • Strong understanding of metrics, logs, traces, event correlation, service health, alerting models, and operational intelligence. • Demonstrated ability to apply lessons from traditional monitoring approaches to modern observability strategy and technical design. • Proven ability to lead technical initiatives, influence architectural decisions, and drive adoption across multiple teams and stakeholders. • Strong verbal and written communication skills, with the ability to collaborate across functions and influence technical and non-technical stakeholders. • Experience leading enterprise-scale observability transformation initiatives. • Experience with AWS, Azure, and/or Google Cloud Platform. • Strong knowledge of site reliability engineering principles, including SLIs, SLOs, incident response, and operational resilience. • Experience with automation, orchestration, and remediation workflows. • Familiarity with additional observability platforms, frameworks, or ecosystems beyond Dynatrace. • Experience with scripting or programming languages such as Python, Go, Bash, or JavaScript.
Responsibilities
• Define and evolve our enterprise observability vision, standards, principles, and roadmap, using strategic thinking and sound judgment to align technical direction with business needs. • Lead the implementation, optimization, and adoption of Dynatrace SaaS and its latest platform capabilities across the enterprise. • Establish scalable telemetry architecture and OpenTelemetry standards that improve consistency, interoperability, and long-term flexibility. • Design observability solutions for Kubernetes, containers, microservices, distributed applications, and public cloud environments. • Develop and maintain service health models, SLOs, dashboards, alerting strategies, telemetry governance, and observability best practices that support operational excellence and service reliability. • Collaborate across engineering, site reliability, platform, security, infrastructure, operations, and architecture functions to expand observability adoption and maturity. • Guide the transition from legacy monitoring practices to modern, adaptive, and outcome-focused observability models, including initiatives involving production systems and enterprise platform transformation. • Mentor engineers, influence technical direction, solve complex problems, and help shape enterprise architecture and engineering standards.
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