Lyrebird Health - Staff Site Reliability Engineer
Requirements
• Deep hands-on experience running production workloads on AWS with Terraform, containers and CI/CD, where getting it wrong had real consequences • A strong grounding in networking, security and production troubleshooting, the kind that finds the root cause when the dashboards disagree • A track record of designing observability, defining SLOs and leading incident response that measurably improved reliability • The coding ability to automate operational work away rather than absorb it • Evidence of influencing technical direction across multiple engineering teams without relying on authority • Experience with ECS/Fargate, PostgreSQL, and distributed or asynchronous workloads • Familiarity with TypeScript/Node.js and OpenTelemetry • Exposure to healthcare technology or frameworks such as ISO 27001 or Cyber Essentials Plus • Experience operating platforms across multiple regions • Clinicians use Lyrebird in the room with their patients, in moments where accuracy and attention matter most. The platform you build is what makes that dependable: when it simply works, a doctor gets to look up from the screen and back at the person in front of them. That's the standard you'll be holding, and it's one worth caring about. • We're building a team that reflects the diversity of the people who benefit from our work. We want Lyrebird to be a place where everyone feels safe, supported, and able to thrive. If you're from an underrepresented background in tech, we strongly encourage you to apply, even if you don't meet every requirement.
Responsibilities
• Define the SLOs, alerting and observability strategy that show how the platform is really performing, and hold the line on availability and latency for the clinicians who depend on it • Shape how we detect, respond to and learn from incidents, so customer-impacting issues become rarer and get resolved faster when they do happen • Evolve our AWS and Terraform platform for resilience, scale and disaster recovery, staying ahead of our growth rather than catching up to it • Make deployments safer and faster by setting the direction for our CI/CD pipelines and developer tooling • Close security and compliance gaps by building controls and compliance automation into the platform, not bolting them on afterwards • Raise operational maturity across engineering so teams can run their own services confidently, with far less manual support from platform • Challenge technical decisions when reliability or security is at stake, and bring the evidence to back it up
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