Versaterm - Director, Customer Success

• Bachelor’s degree in Business Administration, Communications, or a related field. • 10+ years of experience in Customer Success, Account Management, or related SaaS roles. • 5+ years of experience leading teams and developing people leaders. • Proven experience owning retention, renewals, and customer growth metrics at scale. • Strong understanding of Customer Success operating models, including segmentation and scaled engagement strategies. • Experience building and standardizing processes, playbooks, and performance frameworks. • Strong data orientation, with the ability to translate insights into action and measurable outcomes. • Exceptional collaboration and leadership skills, with the ability to align cross-functional teams. • Excellent communication and executive presence, with experience engaging senior stakeholders. • Ability to operate effectively in complex, high-accountability environments. • Experience in public sector, GovTech, or public safety SaaS environments preferred. • Note: Due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center. • Note: • FBI's CJIS Security Policy Resource Center. • Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. • Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.