headway - Clinical Evaluator, AI Products (Contract)

• You are a current licensed therapist or professional counselor with an independent, unrestricted license and 3+ years of direct therapy experience. • You have a strong grasp of risk assessment, safety planning, documentation standards, and you notice quickly when an output could put a patient at risk. • You are comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time. • You can explain your clinical reasoning clearly in writing. You hold your view with conviction and change it quickly when a peer or the data makes a better case. • You like working through ambiguous edge cases with peers until the group reaches a consistent, well-reasoned call. • You are comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale. • Experience with AI chart reviews, quality audits, or clinical documentation standards is a plus. • Review output from AI tools across Headway's patient and provider products for clinical accuracy, safety, and appropriateness. • Apply evaluation rubrics and help improve them. Use your clinical judgment where a rubric falls short, and document your reasoning. • Take part in calibration sessions and inter-rater reliability rounds, working through ambiguous cases with peers so our standards stay consistent and defensible. • Work with the Clinical Product team to turn your clinical feedback into specific rubric or output changes. • Take on other evaluation work as our AI programs grow, such as labeling datasets and reviewing new product use cases before launch. • Complete all review and feedback work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements. Patient information is never stored or maintained outside those systems.