krakentech - Principal Engagement Manager, AI
Requirements
• You have a background in account management, customer success, or strategic consulting where your success was measured by revenue growth. • You are comfortable diving into spreadsheets and analytics to find the proof that justifies a client’s further investment. • You can take a complex AI product and explain its value in terms of business outcomes rather than just features. • You have extensive experience working with autonomous AI products and understand the technical complexity behind the customer outcomes. • You can juggle deep diving into multiple customers accounts and strategies in parallel without becoming unorganised. • You know how to navigate complex corporate hierarchies and build trust so that you are seen as a long term partner in their strategy. • Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [email protected]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!
Benefits
• You aren't starting from zero. You are taking over accounts that already love the product and have seen it work. Your job is to take that 20% success story and turn it into a 100% partnership. You are the bridge between a successful start and a transformative future. • 🚀 WHAT YOU’LL OWN: • 1. STRATEGIC ACCOUNT EXPANSION • Partner with the Sales Director during the hand-off to deeply understand the client’s initial pain points and long-term vision. • Identify white space within the account - finding new conversation types and new channels where Agent Studio can drive ROI. • Move the needle from a "pilot" or "niche" implementation to a core, enterprise-wide solution. • 2. BUSINESS CASE & ROI DEVELOPMENT • Act as a value consultant. Clients will want proof before they commit more budget; you will gather data from their initial deployment to build compelling, CFO-ready business cases. • Translate technical performance (e.g., containment rates, sentiment analysis) into business outcomes (e.g., cost savings, CX improvements, reduced churn). • 3. RELATIONSHIP & STRATEGY MAPPING • Build deep, multi-threaded relationships across the client’s organisation - from the operational leads to the C-Suite. • Understand the client’s 12-to-24-month roadmap to ensure Agent Studio is positioned as the primary tool to solve their upcoming challenges. • 4. SOLUTION ADVOCACY • Conduct innovation workshops with clients to showcase how new Agent Studio features can solve specific business problems they haven't yet addressed. • Act as the internal voice of the customer, feeding back requirements to the Product team to ensure our roadmap aligns with enterprise growth.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT