SecurityScorecard - Customer Success Manager, UK

• Drive the organization's strategy and tactical execution, aligning customer conversations to their cybersecurity and risk management objectives. • Act as a trusted advisor and subject matter expert in the SecurityScorecard platform and cybersecurity risk domains. • Drive retention and expansion within your account portfolio, including accurate forecasting and close collaboration with internal sales teams. • Identify opportunities to increase customer value through platform adoption, new use cases, and expanded engagement. • Collaborate with CS and Sales leadership to improve the customer journey and refine tools, templates, and best practices. • Represent the voice of the customer in product feedback and service delivery discussions. • Build and nurture relationships across the entire client organization, from daily users to C-suite, in 1:1 and group settings, facilitating executive-level connections to foster account growth. • What We Need You To Have: • Bachelor’s degree • 5+ years in account management, customer success, technical account management, or a similar customer-facing role • Strong written and verbal communication skills combined with meticulous organizational skill • Solid understanding of cybersecurity or third-party risk management practices, cyber insurance experience preferred, coupled with strong technical aptitude and the ability to quickly grasp platform capabilities from the customer’s perspective to drive business impact. • What We’d Like You to Have: • Proven success developing and expanding relationships with customer stakeholders, including executives • Experience leading strategic account planning, QBRs, upsell/cross-sell initiatives and renewals. • Ability to proactively identify customer needs and drive outcomes aligned with their business goals • Demonstrated ability to grow annual recurring revenue (ARR) through consultative account management