Clover Health - Program Manager, Supplemental Benefits Strategy & Operations
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Requirements
• As a Program Manager, Supplemental Benefits Strategy & Operations you will: • Own end-to-end program management for supplemental benefit implementations, ensuring successful delivery from requirements through launch and ongoing optimization. • Lead vendor management across multiple benefit categories, including vision, hearing, fitness, OTC, and rewards, serving as the primary point of accountability for vendor performance and delivery. • Drive large, complex implementations by coordinating across Plan Product, Operations, Call Center Operations, Compliance, and external partners. • Develop and manage detailed project plans, timelines, and governance structures to ensure alignment and execution across multiple workstreams. • Establish, track, and report on key performance indicators and service level agreements (SLAs) across vendors and internal teams. • Identify risks, dependencies, and operational gaps early, and drive resolution through structured problem-solving and cross-functional collaboration. • Partner with vendors and internal stakeholders to improve operational processes, member experience, and scalability of benefit delivery. • Support ongoing optimization of Clover’s supplemental benefits portfolio through data-driven insights and continuous improvement initiatives.
Responsibilities
• Develop a deep understanding of Clover’s supplemental benefits portfolio, vendor landscape, and operational workflows. • Build relationships with key internal stakeholders and external vendor partners. • Gain visibility into current implementations, performance metrics, and key operational challenges. • Identify early opportunities to improve execution, coordination, and vendor performance. • Successfully lead at least one large-scale supplemental benefit implementation end-to-end. • Improve visibility and tracking of vendor performance and program execution. • Establish a consistent cadence of cross-functional coordination, reporting, and governance. • Drive measurable improvements in implementation timelines, operational readiness, or member experience. • Reliable, scalable implementations of supplemental benefits that deliver a seamless member experience. • Strong vendor partnerships with clear accountability, performance management, and continuous improvement. • A best-in-class operational model supporting Clover’s growth in Medicare Advantage supplemental benefits. • You should get in touch if: • Bring 4–6+ years of experience in program management, operations, or strategy, with a strong track record of leading large, complex implementations. • Have deep experience with vendor management, including overseeing performance, managing SLAs, and driving accountability. • Possess strong domain expertise in supplemental benefits within Medicare Advantage. • Bring working knowledge of key healthcare operational functions, including network management, claims processing, call center operations, and billing. • Are highly organized and able to manage multiple complex workstreams simultaneously. • Demonstrate strong analytical and problem-solving skills, with the ability to identify root causes and drive resolution. • Thrive in cross-functional environments and can influence stakeholders without direct authority. • Are comfortable operating in a fast-paced, evolving environment and building structure where needed.
Benefits
• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities • Reimbursement for office setup expenses • Monthly cell phone & internet stipend • Remote-first culture, enabling collaboration with global teams • Paid parental leave for all new parents • We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
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