Plaud - Customer Operations Specialist (Marketplace) - Singapore
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Marketplace Operations Experience: Prior experience supporting customers within Amazon Seller Central and/or Southeast Asian marketplaces; familiarity with platform policies and metrics. • Strong Technical Aptitude: Comfortable supporting consumer electronics or hardware products; able to translate complex instructions into simple user guidance. • Exceptional Written English: Professional-level written communication with strong clarity, empathy, and grammatical precision. • Structured Problem-Solving Skills: Able to independently diagnose issues, differentiate root causes, and apply sound judgment beyond scripted responses. • Ownership & Performance Under Pressure: Self-driven, resilient, and capable of maintaining quality during peak sales periods or high ticket volumes.
Responsibilities
• Own Marketplace Customer Communication: Manage pre-sale and post-sale inquiries across platforms (Amazon, Shopee, Lazada), delivering clear, empathetic, and brand-aligned written support. • Diagnose & Resolve Technical Issues: Troubleshoot hardware/software concerns through structured written guidance, minimizing unnecessary returns and escalations. • Protect Marketplace Health Metrics: Handle disputes, feedback, and edge cases carefully to safeguard key account metrics (e.g., defect rate, dispute rate, review impact). • Manage Reviews & Customer Sentiment: Monitor reviews and feedback, engage dissatisfied customers within platform guidelines, and prevent reputational risks. • Capture & Structure Voice of Customer Insights: Tag return reasons and recurring friction points, distinguishing between product, logistics, user education, and platform-related issues.
Benefits
• Plaud is building the next generation intelligence infrastructure and interfaces to capture, extract, and utilize intelligence from what people say, hear, see, and think. • Plaud is a bootstrapped, skyrocketing, profitable company with a $250M revenue run rate achieved in just three years. • Define the next-gen paradigm for human-AI interaction. • Gain exposure to cutting-edge AI for Pro tools and play a direct role in our global expansion. • Work with passionate teammates who value innovation, collaboration, and customer success. • Grow your career in a culture that champions continuous learning and fast career development. • Market-competitive compensation, global exposure, and a vibrant, creativity-fueled work atmosphere.
Similar Jobs
No credit card. Takes 10 seconds.