luminovo - Customer Success Manager (d/f/m)
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Requirements
• Customer Success or Account Management in B2B SaaS, with owning retention and expansion targets • Comfortable with revenue conversations and pipeline management • Fluent in German and English • Analytical and data-driven in how you prioritize your portfolio • Self-directed, curious, and motivated to go deep on complex products and industries • Bonus: experience or genuine interest in electronics, manufacturing, or hardware supply chains
Responsibilities
• Own a portfolio of accounts end-to-end: onboarding, adoption, QBRs, health scoring, and renewal • Drive net revenue retention through upsell and cross-sell within your book of business • Monitor customer health and engagement data to catch churn risk early • Translate customer feedback into structured insights for our product team • Stay close to electronics industry trends and supply chain challenges affecting your accounts • Use AI tools and automation to work smarter — we build AI for the electronics industry and practice what we preach
Benefits
• Trillion-dollar industry still running on spreadsheets — you'll help change that • AI at the core of the product, not a marketing slide • Growth-stage company with real traction: 300+ customers, expanding globally • Collaborative, international team with offices in Munich, Berlin, and New York • 🤓 WHOM YOU’LL BE WORKING WITH • Markus https://www.linkedin.com/in/markusgorke/, our Head of Customer Success, who also manages his own customer portfolio • Sebastian https://www.notion.so/e1253957eacb42a5a3b6143a7caea3ea?pvs=21, one of our founders, who leads the Revenue department • Max https://www.linkedin.com/in/maxhungenbach/, who leads our Revenue Operations team and oversees our CRM (Hubspot), supporting you with dashboards, sequences, forecasts, and more • Mark https://www.linkedin.com/in/mark-shif/, our Head of Marketing, to align on positioning/messaging and drive strategic growth initiatives • Our Sales and Product Team to fully understand our product roadmap, potential constraints, and share product-related customer feedback • 🏡 WORK SETUP & TRAVEL • You can join our team remotely (+/- 2hrs CET) or in our Munich headquarters (full home-office flexibility). We regularly meet for team retreats and attend selected industry events, which means you'll be traveling occasionally. Travel expenses will, of course, be covered by us.
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