1password - Senior IT Engineer

• This role reports to the Team Lead, IT Engineering. • How we’re using AI today • Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. • This is a remote opportunity within Canada and the US. • 5+ years of technical work experience in an IT role, with 2+ years in an IT engineering or systems administrator role focused on cloud-first endpoint management • Experience with Infrastructure as Code (IaC) principles and CI/CD workflows applied to device management In an enterprise fleet at scale (500+ endpoints), meeting security benchmarks such as third-party patch compliance goals. • Demonstrated senior level experience with Apple MDM platforms e.g Iru • Hands-on experience designing and shipping automation with agentic or LLM-based components in an IT or device management context — and the judgment to know when existing tooling is the better answer. • Professional-level scripting abilities in Bash, as well as other shell scripts for endpoint automation and fleet operations • Hands-on experience implementing device trust principles including phishing-resistant authentication, conditional access, and endpoint compliance policies at scale • Knowledge of IT change management and service management best practices (ITIL, etc.) • Global-level admin experience with Microsoft Intune • Ability to script in Powershell • Admin experience with 1Password Enterprise Password Manager (EPM) • What you can expect: • Lead the planning and implementation of large-scale device infrastructure projects with broad impact across the organization • Drive IT Change Management initiatives related to endpoint management, software patching, and fleet operations • Manage and administer cloud-based Apple MDM platforms (Iru), including custom configuration profiles and advanced policy management • Apply AI tooling to real infrastructure problems (automated remediation, smarter alerting, reducing the manual toil that slows device ops) and have a hand in deciding where it goes next. • Own third-party software patching workflows that keep the fleet current with minimal disruption to employees • Approach all rollouts with a strong user experience focus. Phasing thoughtfully, communicating proactively, and designing for minimal disruption • Contribute to designing and implementing best practices, policies, and procedures for the Device Infrastructure Services team • Build relationships with key stakeholders across the organization • Be available for occasional 24/7 on-call shifts to ensure uninterrupted support and resolve incidents. • USA-based roles only: The annual base salary for this role is between $117,000 USD and $164,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • Canada-based roles only: The annual base salary for this role is between $103,000 CAD and $144,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. • This posting is for an existing vacancy. • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. • You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. • How we work with AI • We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. • This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. • Our approach to remote work