hyperscience - Technical Deployment Lead
Requirements
• Enterprise Technical Program Experience: 5–8+ years in customer-facing technical roles (e.g., Technical Deployment Lead, TPM, TAM, Solutions Architect) managing complex enterprise SaaS or AI implementations. • Technical Baseline: Solid technical fluency in Python, REST APIs, JSON, cloud environments (AWS/Azure/GCP), and enterprise system integrations, with the ability to troubleshoot complex workflows. • Cross-Functional PMO Leadership: Demonstrated track record of leading cross-functional teams, managing risk and resource trade-offs, and driving internal alignment across Product, Engineering, and Sales. • Account Governance & Workflow Mapping: Proven experience designing governance frameworks (QBRs, steering committees, KPIs) and mapping legacy customer workflows to enterprise software solutions. • Education & Background: Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or equivalent practical technical program management experience. • Domain Expertise: Exposure to IDP, RPA, OCR, machine learning workflows, or enterprise automation platforms (e.g., Appian, Power Automate). • Technical Pre-Sales & Expansion: Experience partnering with Account Executives to scope technical expansion opportunities and build scalable pre-sales architectures. • PMO Certifications: Active PMP, PMI-ACP, or Agile/Scrum certification.
Responsibilities
• Drive End-to-End Technical Delivery: Own technical roadmaps, milestones, and acceptance criteria to ensure enterprise deployments launch on schedule and meet customer business outcomes. • Orchestrate Cross-Functional Execution: Navigate Product, Core Engineering, Delivery, and Support teams to proactively eliminate technical blockers and manage resource sequencing across complex account lifecycles. • Accelerate Adoption & Value Realization: Map legacy workflows to platform capabilities and track deployment KPIs to drive sustained usage, operational efficiency, and demonstrable ROI for customer leadership. • Fuel Account Expansion: Partner closely with Account Executives as the primary technical owner to scope new enterprise use cases, volume growth, and technical proposals that drive commercial expansion. • Lead Account Governance: Establish deployment scorecards, lead executive steering committees, and run technical business reviews with customer IT and business leadership. • Scale Delivery Operations: Establish reusable deployment playbooks, PMO templates, and integration patterns, while translating customer friction points into prioritized product and engineering requirements.
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