Solutions Architect APAC

RainRemote - Singapore+ Equity1mo ago

Remote Principal APAC Fintech Life Insurance Payments Insurance Solutions Architect Support Engineer Solutions Engineer Mandarin B2B Prospecting Client Onboarding JavaScript

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Requirements

4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
Exceptional problem-solving skills and customer focus, with a proven track record of delivering successful technical solutions
Strong communication abilities to explain complex products to both technical and non-technical audiences
Hands-on experience with JavaScript, SQL, and/or other programming languages
Ability to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment
Comfort thriving in early-stage environments where you can build processes from scratch
Fluent in Mandarin
Fintech experience (neobank or card issuing experience gets extra brownie points)
Familiarity with financial APIs, webhook systems, and real-time payment processing
Things that enable a fulfilling, healthy, and happy experience at Rain:
Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off.
Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you’d like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment.
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.
Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success.
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing.
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.

Responsibilities

Lead customer implementations from technical discovery from onboarding to production deployment.
Troubleshoot client technical issues and provide hands-on support for Rain's platform integrations.
Support customer conversations around API capabilities and guide clients through Rain platform development.
Collaborate with product and engineering to provide structured customer feedback and influence roadmap decisions.
Bridge the gap between customer needs and engineering solutions, escalating and advocating for fixes
4+ years of technical experience in system integrations, (e.g. Solutions Engineer, Support Engineer, or Implementation Specialist)
Bachelor's degree in Engineering, Business, Computer Science, Information Technology, or related field from an accredited program
Exceptional problem-solving skills and customer focus, with a proven track record of delivering successful technical solutions
Strong communication abilities to explain complex products to both technical and non-technical audiences
Hands-on experience with JavaScript, SQL, and/or other programming languages
Ability to work independently and manage multiple projects simultaneously in a fast-paced, dynamic environment
Comfort thriving in early-stage environments where you can build processes from scratch
Fluent in Mandarin.
Desirable but not mandatory
Fintech experience (neobank or card issuing experience gets extra brownie points)
Familiarity with financial APIs, webhook systems, and real-time payment processing
Things that enable a fulfilling, healthy and happy experience at Rain:
Unlimited time off 🌴Unlimited vacation can be daunting, so we require Rainmakers to take 10 days minimum for themselves.
Unlimited time off
Flexible working ☕ We support a flexible workplace, if you feel comfortable at home please work from home. If you’d like to work with others in an office feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will have a stipend to create a comfortable atmosphere at home.
Flexible working
Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan.

Benefits

Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match.
Retirement goals
Equity plan 📦 We offer every Rainmakers an equity option plan so we can all can benefit from our success.
Equity plan
Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to utilize the card for testing.
Rain Cards
Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you!
Health and Wellness
Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company offsites both domestically and internationally.
Team summits